A real person answers
Write to us and you get a reply within one business day, usually much sooner.
help@beyouda.com
Before you write
A question about the ring?
Battery, water, the app, delivery times: it is probably already answered.
Read the FAQ
A question about size?
Our on screen tool settles it in about thirty seconds, with a card and a ring you own.
Measure my size
Where is my parcel?
Paste your tracking number and see exactly where it is.
Track my order
Returns and exchanges
You have 60 days to change your mind. Wrong size, changed your mind, or it is simply not for you. Contact us and we send a prepaid label. Normal signs of wear are not a problem, that is what a trial is for.
Warranty
Two years against manufacturing defects, water damage included. If the ring stops working through no fault of your own, we replace it.
What to put in your message
- Your order number (it starts with #)
- The email address you ordered with
- A photo, if it is about a defect
That is usually enough for us to sort it in one exchange rather than four.